A little clarity.
Everything from choosing your shell to caring for its glow.
About the lamps
What are the lamps made from?
Our lamps have cast resin shells with matte finishes and integrated LED lights. Each product page identifies its color and surface details.
How are they powered?
USB 5V wired power, with an inline on/off switch. A USB cable is included; a wall power adapter is not. There is no battery.
Can I change the brightness or use a lamp outside?
The lamps have one warm-white brightness setting. They are for decorative use indoors in dry locations.
Which size should I choose?
Small is Ø 10 × H 12 cm (Ø 3.94 × H 4.72 in); Large is Ø 13 × H 16 cm (Ø 5.12 × H 6.30 in). Select a size on the product page.
How should I clean my lamp?
Disconnect power first. Smooth surfaces need a soft dry cloth; textured and relief surfaces need a gentle soft brush. Avoid water, solvents, abrasives and high heat. Read the product-specific care notes.
Shipping & payment
Where do you ship?
Free standard shipping to the 50 United States and Washington, D.C. Handling: 1–2 business days. Transit after dispatch: 3–4 business days. Estimated total: 4–6 business days; this is an estimate, not a delivery guarantee. U.S. territories, APO/FPO addresses and P.O. boxes are excluded.
How does the cutoff work?
Orders received before 7:00 p.m. fixed GMT−06:00 Central Standard Time (Chicago) begin handling that business day. This cutoff does not change for daylight saving time. Orders received at or after the cutoff, on weekends, or on U.S. federal holidays begin handling the next business day. Business days are Monday–Friday, excluding U.S. federal holidays.
Do you charge shipping or tax?
All orders receive free standard shipping to the supported U.S. area. Checkout tax is $0; this does not mean the products are legally tax-exempt.
How do I know whether a payment or order is confirmed?
Review the result shown after submitting your payment request and any order acceptance communication. Contact support if the status is unclear; a submitted request alone is not proof of a completed payment or accepted order.
Returns & help
Can I return a lamp?
Contact us within 30 days of receipt for authorization. Ordinary returns must be unused, in original condition and original packaging. Include your order number and reason.
Who pays return shipping?
We cover return shipping for our error, damage or defects. You pay for change-of-mind return shipping. No restocking fee applies. The original-condition rule does not prevent a claim for a lamp received damaged, defective or incorrect.
When will I receive my refund?
After a returned item is checked and the refund is approved, the funds will automatically be returned to the original payment account within 10 calendar days.
Can I cancel or exchange?
Contact us so we can review your request according to the fulfillment status. There is no separately promised cancellation window or exchange service.
How do I contact you?
Email [email protected] or use our Contact Us page. Our legal name is optykhaus and our address is Le Verne, 07210 Rochessauve, France.
Still have a question? Get in touch